Senior Technical Support

Job Title – Sr. Technical Support Engineer – Technical Support Process
Experience – 2 – 4 years.
Location – Pune
Work from Office
Skills required:

• Computer Hardware Knowledge is mandatory.
• Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should
  know the terminology used.
• Candidate should read, write, and understand English.
• Candidate should be able to multi-tasks.
  Roles & Responsibilities:
• Comprehend and audit tech support activities pertaining to computer hardware warranty parts
  dispatches.
• Provide L2 support to team members for tech support case log audits through email & chat.
• Reviewing web-based dispatch Orders and processing as per set guidelines.
• Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.
• Validating troubleshooting and correctness of the orders.
• Experience in ticketing tool.
• Experience/Willing to work in providing online support.
• Compliance with company policy, process policy and procedure.
  Other Requirements:
• Candidate should be flexible for working on Indian Holidays.
• Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any
  time window as per the shift assigned and on Indian holidays.
• Should be interested in building a long-term career with the company.
  Qualification:
• B.E/ B. Tech/ Graduation (in any discipline).